Identifying the Cause of the Child Support Agency's Problems
by G Bates, D Hutchinson, T Robertson, A Wadsworth, R Watson
[ Home for Child Support Analysis | First page ]
Identifying the Cause of the Child Support Agency's Problems
A Case of New Public Management Failure or an Issue of Inapt Accountability?
by G Bates, D Hutchinson, T Robertson, A Wadsworth, R Watson
(Stage 3 Students, BA Business Management, University of Newcastle Upon Tyne)
December 2002
 

Contents
  Abstract
  History of the CSA and events that led to its conception
  Why does this service have to be managed in the Public Sector?
  Issues of Internal Management under the New Public Management principles
    Decentralisation
    Market Forces
    Performance Measurement
    Theoretical underpinnings: Public Choice Theory
    Failure of the Theory?
  Accountability Issues
    The incongruity between the formal doctrine of accountability and practical reality
    Policy and Provider inter-relationship
    The Solution: A New Accountability?
  Conclusions - the CSA Case Study
  References
References
  Downloads (to obtain this paper in Word format)
  University of Newcastle Upon Tyne
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Page last updated: 5 July, 2004 © Copyright G Bates, D Hutchinson, T Robertson, A Wadsworth, R Watson 2002